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- Structuring a Proactive Marine Service Shop
- Setting SMART Goals
- Managing Conflict
- Problem-solving
- Key Performance Indicators (KPIs)
- Facility Management
- Government-Regulated Safety Requirements
- Recruiting Technicians
- Managing Performance
- Creating and Maintaining a Robust Service Process
- Communicating Well with Customers, Other Departments and Staff
- The Fundamentals of Customer Satisfaction