Welcome to ABYC’s Service Management Pre-Test! This quiz is intended to let you get a feel for the types and complexity of the questions on our professional level certification exams. While scoring well on this pretest is not a prerequisite for taking a class, your score should give an indication of whether you’re ready for the complete course. There are 10 questions in this quiz and we would recommend passing it with at least 8 correct answers before continuing on to the certification course.